What does it take to be a good floor manager? Suneeta Kaul talks to a cross-section of jewellery retailers in an attempt to glean what kind of attributes they look for when hiring the perfect floor manager

By adopting a more compassionate approach, jewellers can retain their valuable employees and promote overall wellness, finds out Priyanka Talreja Garegrat

As 2022 draws to a close, jewellery retailers take a moment to reflect on the year that was, and express their views on what to expect in 2023. The industry is upbeat, and there’s a lot of optimism in the sector, discovers Suneeta Kaul

Anxiety, fatigue, insecurity, and loneliness have started impacting employees’ mental health globally says Dr. Saurabh Gadgil, Chairman and Managing Director PNG Jewellers

A Customer Goes Rogue When a Staff Requests him to wear his/her mask upon entering the Store

Five jewellers speak on how they would react to a sour situation where the customer loses his mind over a polite staff requesting him/her to wear a mask

Smaller cities of Maharashtra are beginning to see some hope with gold being favoured over diamonds any day

Footfall in tier 2 & 3 cities in Maharashtra have exceeded expectations, although jewellers are facing challenges because sales staff and customers from red zones are unable to come to the stores

Your sales staff is the most important asset to your store. From the time a client walks in to the moment they make a purchase and walk out, the fate of your business lies in the hands of efficient sales staff. From hiring the right staff, to training and teaching them the right values, here’s how jewellers are equipping their sales staff to handle the toughest of clients says R Sugandha

Even star performers can feel saturated at some point in their sales career. This is a difficult situation jewellers often face. Select jewellers across the country, come together to offer unique solutions…

Speaking about organisational structure and how to make the work space employee friendly, Indian Jeweller exclusively got in touch with Anil Kataria of DP Jewellers to shed some light on matters of staff