WHAT WOULD YOU DO?
A Customer Goes Rogue When a Staff Requests him to wear his/her mask upon entering the Store
Five jewellers speak on how they would react to a sour situation where the customer loses his mind over a polite staff requesting him/her to wear a mask
The New Normal Series: Maharashtra (Tier I & II)
Smaller cities of Maharashtra are beginning to see some hope with gold being favoured over diamonds any day
Footfall in tier 2 & 3 cities in Maharashtra have exceeded expectations, although jewellers are facing challenges because sales staff and customers from red zones are unable to come to the stores
What Jewellery Retailers Teach their Sales Staff?
Your sales staff is the most important asset to your store. From the time a client walks in to the moment they make a purchase and walk out, the fate of your business lies in the hands of efficient sales staff. From hiring the right staff, to training and teaching them the right values, here’s how jewellers are equipping their sales staff to handle the toughest of clients says R Sugandha
Staff Matters: Your star performer feels burnt out, how can you bring him back on track?
Even star performers can feel saturated at some point in their sales career. This is a difficult situation jewellers often face. Select jewellers across the country, come together to offer unique solutions…
Staff Matters: How this Indore-based jeweller gets the best out of his staff
Speaking about organisational structure and how to make the work space employee friendly, Indian Jeweller exclusively got in touch with Anil Kataria of DP Jewellers to shed some light on matters of staff
